Photo: Midas
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Coaching Advisors to Sell: A Shop Manager’s Guide
Closing ratio is a scoreboard, not a diagnosis. How to find the one behaviour costing the sale, and why the pay plan can undo all your coaching.
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Raising ARO Without Overselling: Menus, Intervals and the Numbers Underneath
The two ways average repair order goes up, only one of which survives the year. Honest menu selling and the metrics that expose the other kind.
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10 Ways Auto Repair Shops Quietly Lose Gross Profit
Comebacks nobody counts, discounts that became habit, labour times given away and declined work never followed up — ten places shop gross profit quietly disappears.
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How to Run a Morning Huddle That Changes the Whole Day
Ten minutes, standing up, same time every day. What to cover in a shop morning huddle, what to leave out, and why most bad afternoons start with a skipped one.
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How to Hire and Keep Automotive Technicians
Hiring and retention are the same problem from two ends. Job postings that work, working interviews, fair dispatch, the first ninety days, and why techs actually leave.
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Auto Repair Shop KPIs Explained: ARO, ELR, Closing Ratio and the Rest
ARO, car count, hours per RO, effective labour rate, efficiency versus productivity, closing ratio and comeback rate — what each shop KPI actually measures and how each one misleads.
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How to Run an Auto Repair Shop Effectively
What shop management actually consists of — protecting technician time, killing the approval bottleneck, the numbers worth watching weekly, and why comebacks cost more than anything else.