Careers › Articles
For Technicians & AdvisorsPractical guides, tips and training for technicians, service advisors and shop managers — written by people who run shops.
Diagnostics, tools, torque and fasteners, ASE certification and career guides — for technicians at every level.
Browse all articles for mechanics →
Toe, camber, caster and thrust angle explained properly, what to inspect before the car goes on the rack, and how to explain the result without overselling.
The hiring process at ARNAZ, step by step: who reads your application, what the phone call covers, what to look for when you walk the shop, and what week one looks like.
What transfers from a warehouse or parts counter, what the first ninety days really look like, what the money does before it improves, and who this trade suits.
Real BLS wage figures for Detroit-area technicians, what flat rate and certifications actually do to your paycheck, and the four questions to ask before taking a job.
Salt, freeze-thaw and seized everything. Penetrant then heat then force, when to cut instead, and why brake lines are the real hazard.
The small, concrete moves that mostly travel by standing next to someone who has done the job four hundred times.
Writing repair orders, explaining brakes and tires, handling objections and filling the schedule — practical guides for service advisors and service writers.
Browse all articles for service advisors →
The revenue you already earned the right to ask for: how to record declines properly, time the callback, and make the call that converts.
The structure for the eighteen-hundred-dollar phone call: call early, send evidence first, break the total into decisions, and never discount to close.
Why most inspections produce nothing, and the four-part finding that changes it: measurement, comparison, consequence, timeline.
Sell the problem rather than the part, rank the work out loud, give the price once. The approach that raises ARO for a year rather than a month.
Every service advisor hears the same five objections. What each one actually means, and how to answer the real question instead of arguing with the words.
Most shops lose more work on the phone than at the counter. Ten habits that turn price-shopper calls into booked appointments.
Shop KPIs, hiring and keeping technicians, daily huddles and where gross profit quietly disappears.
Browse all articles for managers →
Closing ratio is a scoreboard, not a diagnosis. How to find the one behaviour costing the sale, and why the pay plan can undo all your coaching.
The two ways average repair order goes up, only one of which survives the year. Honest menu selling and the metrics that expose the other kind.
Comebacks nobody counts, discounts that became habit, labour times given away and declined work never followed up — ten places shop gross profit quietly disappears.
Ten minutes, standing up, same time every day. What to cover in a shop morning huddle, what to leave out, and why most bad afternoons start with a skipped one.
Hiring and retention are the same problem from two ends. Job postings that work, working interviews, fair dispatch, the first ninety days, and why techs actually leave.
ARO, car count, hours per RO, effective labour rate, efficiency versus productivity, closing ratio and comeback rate — what each shop KPI actually measures and how each one misleads.
Now Hiring
We’re hiring technicians, service advisors and shop managers across 10 Midas shops in Wayne, Oakland & Washtenaw counties. Base pay plus commission, health insurance, 401(k).